bad customer service for a 5 star place. The cleaners took unauthorized photos of the apartment during the MIDDLE of our stay, which showed our personal items still in the apartment. They then used these as the checkout photos which is very deceiving. Check out photos should be taken at check out. If they had such a problem why would you not talk to us while we were still there after your mid-stay clean. Why only make an issue once I was back in my home country where I cannot defend myself. I explained this wasn't acceptable treatment. Why have I only done this now ? I was going through my emails and only now realized that you used mid-stay photos(pre mid-stay clean) as the evidence to charge additional cleaning hours after check-out. When I complained you went on to say the apartment was dustier than usual ???? Hello ??? I don't carry dust around with me on holidays......
Wow!! Absolutely blown away when we arrived here - everything is perfect. Immaculate villas with stunning Interior design and views ( we stayed in Villa 1). Wishing that we could stay here forever. Modern but also amazingly cozy!!! Thanks for the stay - we will be coming back next year. **Just updating my review** After returning home from the Villa I realised we were given a $475 excess/extra cleaning fee. This is when we have already paid over $18,000 for two weeks accomodation. We were conscious when we left the Villa that we left it in good condition and make sure it was adequately clean. I've never had this occur in any other place we've stayed and I feel this was a money grab. You've tried to say there was a stain on the carpet and also ottoman ( which we didn't even use ). You've also said in your report the "floors and rooms are very dusty" I don't know how you think we could have contributed to dust in the rooms or how you think you can charge us for "dust". Also, I didn't mention in my initial review but the lounge was damaged, and had a very sharp metal piece on the corner which could have injured my young children if they bumped into it ( was at their head height ). We needed to get this covered up during the stay by you to avoid anyone getting hurt - you simply put some unsightly plastic tape on it - we would expect more when paying $18K. Its a shame to need to change my original review as we had a lovely stay besides these issues.
